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Job Title |
English Customer Support Professionals
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Category |
Customer Service.
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Job Status |
Full Time
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Preferred Sex |
Female
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Location |
1
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Country |
Egypt
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No. of Positions |
1
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Job Description |
Provide Customer Service for American Clients Continuously work to provide service excellence on every call, resulting in high customer satisfaction scores. Provide responsive and proficient support ensuring that customer needs and issues are resolved at the first instance (first call resolution). Provide customer with recommendations to promote and achieve sales of products and/or services. Deliver and exceed targets for sales/conversions. Deliver and exceed customer-specified service levels for handle time. Use scripts as a guide to sell the product or service. Uses computerized systems to track, document and retrieve information. Track, document and retrieve information in call tracking database. Handle customers’ objections and rebuttals by referring them to published materials and or to senior staff. Learn, understand, retain and regularly update and demonstrate product/process knowledge.
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Job Specification |
Skill in providing service excellence to internal and external customers. Skill in active listening, asking strategic questions to uncover needs and making recommendations for products and services to meet customer needs. Skill in verbal and written communication to analyze, interpret and address customer needs. Ability to work in a time critical environment. Ability to be flexible and quickly adapt to changing business needs and processes. Gender : Any Experience : 1 - 2 Years. Compensations : Company provide transportation from pick up points covering Greater Cairo
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Languages |
Fluency in English is a MUST
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Salary |
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Closing Date |
12/31/2009
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Employer Name |
Job4all
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Employer Profile |
Job4all is one of the most dynamic young companies servicing the private sector in Egypt. We always strive to exceed our clienteles expectations by providing value-added innovations, integrated services and solutions by utilizing our commitment to integrity and accountability on every task that involves our Allies, Professional partners and our Work team.
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Contact Person |
Not available for unregistered users!
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Email |
Not available for unregistered users!
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