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Job Title |
Front Desk Representative
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Category |
Customer Service.
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Job Status |
Either
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Preferred Sex |
No Preference
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Location |
Mohandseen-Giza
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Country |
Egypt
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No. of Positions |
4
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Job Description |
The Receptionist is responsible for providing clerical support, coordinating all business functions between the residence and the corporate office and acknowledging all inquiries at the reception desk in accordance with established procedures, and as may be directed by the Executive Director and/or General Manager.
Assist members, guests and visitors, and respond appropriately to all
inquiries about the club.
Answer telephones, record and channel information, direct calls to
appropriate individual department, relay messages in a timely, clear,
polite, concise and professional manner.
Make initial record of all cash received, as directed.
Receive all employment applications.
Type general office correspondence.
Assist with cash transactions of the club, the members and the
public.
Maintain a current file/listing of members by name and membership number,
emergency phone numbers of personnel, department extensions, key personnel, etc.
Assist with administrative duties and operate office equipment as directed.
Maintain office supplies for Front Desk.
Maintain confidentiality of all pertinent member’s information to
assure member’s rights are protected.
Sort, distribute, and route incoming mail to appropriate residents,
departments, and / or personnel.
Give clients tours as necessary and provide general marketing information as directed to inquiring parties.
Assist with general clerical and administrative functions.
Maintain a safe and secure environment for all staff, members and guests, following established safety standards as outlined in the Safety First manual.
Promote World Gym Fitness Centers in a positive manner and effectively communicate the organization's values to members, visitors, co-workers and the community.
Encourage teamwork through cooperative interactions with co-workers and other departments.
Support a positive and professional image through actions and dress.
Responsibilities in case of disaster or emergency
Handle incoming calls and assist in communication functions.
Maintain current roster of relief personnel in all departments in
co-ordination with other department heads.
Perform all other duties as assigned.
Attends to the smooth running of the Spa, Salon, Beauty Parlor, Massage, Classroom and any other facilities, and receives and maintains the schedule for all current and future club appointments.
Booking Spa, Salon, Beauty Parlor, Massage, Classroom and any other required reservations or appointments through reservations
Maintain complete knowledge and comply with World Gym Fitness Centers and departmental policies and procedures
Greet each guest with a warm welcome and fond farewell
Accommodate all members request expediently and courteously
Handle guest complaints by following the instant guest pacification procedures and insuring guest satisfaction
Successfully complete the training / certification process as required
Notify Front Desk Supervisor with all maintenance needs
Assist Fitness Center, Spa Juice Bar, Salon & Spa when needed
Perform any task deemed necessary by management
Obtain department keys and secure security of such
Access all functions of computer system in accordance with department specifications
Legibly complete requisition for additional supplies/materials and submit to Front Desk Supervisor
Review membership list and be familiar with member’s names.
Maintain cleanliness of club
Provide Front Desk Supervisor with assistance in training new staff
Answer departmental phone using proper telephone etiquette
Contribute in promotions for club and following through to ensure success
Overall operations of front desk
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Job Specification |
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Languages |
English
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Salary |
From: 800 L.E To: 900 L.E
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Closing Date |
10/1/2010
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Employer Name |
Gold's Gym Moahndseen
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Employer Profile |
Gold's Gym has been the industry leader in fitness since our original Venice gym opened in 1965. Today, there are more than 650 facilities in 29 countries and 3 million members world wide. We are the world's largest co-ed gym chain dedicated to helping people live healthier, stronger lives.
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Contact Person |
Not available for unregistered users!
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Email |
Not available for unregistered users!
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